Refund policy

Because we sell live plants and perishable plant material, we do not accept returns of live plants.

We take great care to package healthy plants for shipment. Plants may experience temporary stress, wilting, yellowing, leaf loss, or cosmetic damage during transit. These conditions do not necessarily indicate that a plant is dead and often improve after planting and proper care.

Damaged or Dead on Arrival

If your order arrives dead or severely damaged, please contact EZ Green Solutions within 48 hours of delivery. Please include your order number and clear photographs of the plants and packaging as they appeared upon arrival.

After reviewing the issue, we may provide an appropriate replacement or refund for qualifying claims.

 

Exchanges:

Because live plants are perishable, we do not accept exchanges. If an order arrives dead, severely damaged, incorrect, or incomplete, contact us within 48 hours of delivery with photographs so we can review the claim and provide an appropriate replacement or refund when applicable.

After Delivery

We cannot guarantee plants after they have been planted or left unattended after delivery because growing conditions are outside our control. This includes improper planting or watering, extreme temperatures, drought, flooding, frost, wildlife damage, herbicide or chemical exposure, unsuitable growing conditions, or other environmental factors.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. Orders that have already been packed, processed, or shipped may not be eligible for cancellation.

Incorrect or Missing Items

If you receive an incorrect item or something is missing from your shipment, contact us promptly with your order number so we can make it right.

Contact

Questions about an order can be sent to

EASY GREEN GROUNDCOVERS LLC
DBA EZ Green Solutions
Email: tmi.ezgreen@gmail.com
Phone: 386-365-1019