Shipping policy
Shipping Policy — EZ Green Solutions
Shipping Rates
We currently ship within the United States.
• Orders under $75 ship for a flat rate of $8.00.
• Orders of $75 or more qualify for FREE standard shipping.
Shipping charges and eligibility for free shipping are calculated automatically at checkout.
Processing Live Plant Orders
Our plants are carefully prepared and packaged for shipment. Because we ship live plant material, processing times may vary depending on order size, plant availability, weather conditions, and holidays.
You will receive tracking information when your order has been prepared for shipment.
Estimated Delivery
Standard shipping generally has an estimated transit time of 3–5 business days after shipment. Delivery dates shown at checkout are estimates and are not guaranteed.
Carrier delays, severe weather, holidays, and other circumstances outside our control can affect delivery times.
Weather-Related Shipping
We may delay shipment when extreme heat, freezing temperatures, severe storms, or other weather conditions could significantly increase the risk of damage to live plants.
If we determine that delaying shipment provides the best chance of your plants arriving safely, your order may be held until conditions improve.
Receiving Your Plants
Please monitor your tracking information and retrieve your package promptly after delivery. Live plants should not be left for extended periods in a mailbox, delivery vehicle, direct sun, freezing temperatures, or other extreme conditions.
Open your package promptly and follow the appropriate planting and care instructions.
Bare-Root Plants
Many of our plants are shipped bare-root or with most soil removed. Some temporary wilting, yellowing, foliage loss, or other shipping stress is normal and does not necessarily indicate that the plant is unhealthy.
Shipping Damage
If your plants arrive dead or severely damaged, please contact EZ Green Solutions within 48 hours of delivery. Include your order number and clear photographs of the plants and packaging as they appeared upon arrival.
Please refer to our Return and Refund Policy for additional information regarding damaged shipments.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your address carefully before submitting your order.
If you notice an address error before shipment, contact us as soon as possible. Once an order has been shipped, we may not be able to redirect or recover the package.
Lost or Delayed Packages
If tracking shows unusual delays or your package appears to be lost in transit, please contact us so we can review the shipment and determine the appropriate next step.
Contact Us
Questions regarding shipping or an existing order can be sent to:
EASY GREEN GROUNDCOVERS LLC
DBA EZ Green Solutions
tmi.ezgreen@gmail.com